Beneficios de los sistemas de gestión y otros mecanismos para mejorar la calidad en el sector hotelero a nivel mundial

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dc.contributor.advisorCamacho Camacho, Hernando
dc.contributor.authorDiana Cristina, Martínez Silva
dc.contributor.authorOlga Lucia, Obando Vargas
dc.contributor.authorYuly Andrea, Ujueta Castillo
dc.contributor.corporatenameUniversidad Santo Tomásspa
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000696412spa
dc.contributor.googlescholarhttps://scholar.google.com/citations?user=CHHWigkAAAAJ&hl=esspa
dc.contributor.orcidhttps://orcid.org/0000-0001-9749-9845spa
dc.coverage.campusCRAI-USTA Bogotáspa
dc.date.accessioned2021-07-14T18:54:34Z
dc.date.available2021-07-14T18:54:34Z
dc.date.issued2021-07-13
dc.descriptionEste artículo busca identificar los beneficios de los sistemas de gestión, modelos, metodologías, políticas gubernamentales, sellos y/o premios para mejorar la calidad en el sector hotelero a nivel mundial. De acuerdo con lo anterior, se realizó una revisión sistemática exploratoria, a través de 47 artículos publicados entre el 2003 y el 2021, encontrados en las bases de datos ScienceDirect, Quality Access to Success, Atlantis press, ResearchGate, Google Academic, Dialnet y repositorios institucionales de las Universidades de Medellín y Politécnica de Cartagena. En este análisis se identificaron beneficios económicos, de mercado y organizacionales al implementar sistemas de gestión, metodologías, métodos, políticas gubernamentales, sellos y/o premios en los establecimientos de alojamiento y hospedaje. Se observó que los beneficios más destacados corresponden a la mejora continua, innovación y eficiencia en el desempeño y la gestión estratégica, satisfacción del cliente interno, posicionamiento en el mercado, satisfacción del turista, incremento en las ventas, incorporación de mejores prácticas de servicio, reconocimiento internacional, optimización de recursos y mejora de la productividad. En este sentido, es factible concluir que implementar sistemas de gestión de calidad articulados con metodologías, métodos, políticas gubernamentales, sellos y/o premios contribuyen al logro de los beneficios identificados en este artículo.spa
dc.description.abstractThis article seeks to identify the benefits of management systems, models, methodologies, government policies, seals and / or awards to improve quality in the hotel sector worldwide. In accordance with the above, an exploratory systematic review was carried out, through 47 articles published between 2003 and 2021, found in the ScienceDirect, Quality Access to Success, Atlantis press, ResearchGate, Google Academic, Dialnet and repositories databases. institutions of the Universities of Medellín and Politécnica de Cartagena. In this analysis, economic, market and organizational benefits were identified when implementing management systems, methodologies, methods, government policies, seals and / or awards in accommodation and lodging establishments. It was observed that the most outstanding benefits correspond to continuous improvement, innovation and efficiency in performance and strategic management, internal customer satisfaction, market positioning, tourist satisfaction, increased sales, incorporation of best service practices, international recognition, resource optimization and productivity improvement. In this sense, it is feasible to conclude that implementing quality management systems articulated with methodologies, methods, government policies, seals and / or awards contribute to the achievement of the benefits identified in this articlespa
dc.description.degreelevelEspecializaciónspa
dc.description.degreenameEspecialista en Dirección y Gestión de la Calidadspa
dc.description.domainhttp://unidadinvestigacion.usta.edu.cospa
dc.format.mimetypeapplication/pdfspa
dc.identifier.citationMartínez Silva, D. C. Obando Vargas, O. L. & Ujueta Castillo, Y. A. (2021). Beneficios de los sistemas de gestión y otros mecanismos para mejorar la calidad en el sector hotelero a nivel mundial. [Trabajo de pregrado Especialización Dirección y Gestión de la Calidad]. Repositorio institucional.spa
dc.identifier.instnameinstname:Universidad Santo Tomásspa
dc.identifier.reponamereponame:Repositorio Institucional Universidad Santo Tomásspa
dc.identifier.repourlrepourl:https://repository.usta.edu.cospa
dc.identifier.urihttp://hdl.handle.net/11634/34907
dc.language.isospaspa
dc.publisherUniversidad Santo Tomásspa
dc.publisher.facultyFacultad de Ingeniería Mecánicaspa
dc.publisher.programEspecialización Dirección y Gestión de la Calidadspa
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dc.rightsAtribución-NoComercial-SinDerivadas 2.5 Colombia*
dc.rightsAtribución-NoComercial-SinDerivadas 2.5 Colombia*
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2
dc.rights.localAbierto (Texto Completo)spa
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/*
dc.subject.keywordmanagement systemspa
dc.subject.keywordqualityspa
dc.subject.keywordhotel sectorspa
dc.subject.keywordBenefitsspa
dc.subject.lembGestión de calidadspa
dc.subject.lembProductividad industrialspa
dc.subject.lembHotelesspa
dc.subject.proposalsistema de gestiónspa
dc.subject.proposalCalidadspa
dc.subject.proposalSector hotelerospa
dc.subject.proposalBeneficiosspa
dc.titleBeneficios de los sistemas de gestión y otros mecanismos para mejorar la calidad en el sector hotelero a nivel mundialspa
dc.typebachelor thesis
dc.type.categoryFormación de Recurso Humano para la Ctel: Trabajo de grado de Especializaciónspa
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1f
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.driveinfo:eu-repo/semantics/bachelorThesis
dc.type.localTesis de pregradospa
dc.type.versioninfo:eu-repo/semantics/acceptedVersion

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