Estudio de tiempos del proceso de mantenimiento de vehículos en la empresa Alborautos S.A.S.

Abstract

The present work is a study whose main objective is to perform an analysis of the maintenance process times in the company ALBORAUTOS S.A.S. TOYOTA; the company is dedicated to the sale, maintenance and repair of vehicles, located in the city of Tunja. The time study was carried out in the maintenance area with the main objective of determining the real times of this process. A data collection and conditions of the same were carried out. Currently, the production line presents problems, such as low productivity rates compared to design rates, problems with promised delivery times, among others, which causes low levels of efficiency, distrust on the part of customers, therefore less income for the company. To create strategies for solving these problems, the study developed its respective conclusions, recommendations and a frame of reference along with other annexes; with which they will be able to determine time standards, calculate costs, schedule, hire, evaluate productivity, establish fair wages, among other activities. In addition, with the execution of the recommendations, the company will obtain a good work environment, greater confidence and security, less costs production, higher productivity and higher profitability for the company.