Pasantia en dicacol cardiofit lab

Abstract

This report details the internship experience carried out at the CardioFit Lab fitness center, located in Ibagué, as part of the Sports Administration Specialization program at Santo Tomás University. The purpose of this experience was to apply the knowledge acquired throughout the academic program, contributing to the improvement of administrative, operational, and customer service processes within the context of a sports organization. During this internship, various activities were carried out, all geared toward the center's internal management, such as leading the team of trainers, planning classes according to user objectives, developing care protocols, proposing and organizing the Cardiofest institutional event, as well as resource management and inventory management. It is worth noting that these actions allowed for the identification of opportunities for improvement in the operational structure, while also proposing strategies to strengthen the institution. Among the lessons learned are the development of leadership skills, service planning, effective communication, events, and human resource management, aspects that allowed for the integration of theory and practice in the context. In this regard, some recommendations are made to consolidate the achievements and enhance CardioFit Lab management, referring to strengthening communication, the use of digital tools, and promoting spaces for integration.