Diagnóstico al Sistema de Gestión Integral de una empresa Extractora de Aceite de Palma según las normas NTC ISO 9001:2015 y NTC ISO 45001:2018 desde el Proceso de Direccionamiento Estratégico

Abstract

This research proposes assessing the integrated management system of a palm oil extraction company according to the NTC ISO 9001:2015 and NTC ISO 45001:2018 standards, starting from the Strategic Direction process. The methodology is carried out in three stages: the analysis and integration of requirements, the creation of diagnostic tools, and semi-structured interviews using the expert panel method to identify the level of implementation of the integrated regulations. The results of the semi-structured interviews and the context analysis allowed verifying that the company has a basic Strategic Direction, with elements such as mission, vision, and objectives. However, weaknesses were evidenced in the articulation of the Strategic Direction with the management systems, especially in issues such as performance evaluation, risk analysis, and worker participation. Furthermore, no proper integration was found between the quality and OHS processes. The conclusion identifies that it is essential to effectively articulate the strategic processes with the normative requirements as suggested by the High-Level Structure (HLS) of the ISO standards. This provides organizations with the capacity to define the most appropriate planning, control, and evaluation, aimed at safeguarding quality, safety, and health during the execution of their processes.