Plan de Mejora Smart Training Society S.A.S.

Abstract

This report presents the development of the professional internship carried out in the Purchasing Department of Smart Training Society S.A.S., an educational institution with a broad national presence. The internship allowed participation in real procurement, document management, and contract validation processes, which facilitated the identification of multiple opportunities for improvement. Analysis of the environment revealed internal weaknesses such as a lack of automation, the dispersion of technical information, and excessive reliance on manual processes. These difficulties are accentuated by the pace of institutional expansion, which increases the operational burden on the area without adequate technological infrastructure, leading to delays in responding to requests, difficulty in accessing key technical information, and greater exposure to errors in procurement processes. In response, an improvement plan was proposed that focused on two areas: the creation of a technical information center at each headquarters to provide access to key data for purchasing decisions; and the implementation of a professional procurement management platform to replace the current Google Drive-based systems. The proposal includes diagnostic, standardization, digitization, and training phases. It is concluded that the proposal is technically and operationally feasible and could have a significant impact on the efficiency of the area. The report reflects the ability to apply tools for an