Plan de mejora en la gestión de compras de un outsourcing

Abstract

The present plan aims to facilitate management in the area of purchases through a technological tool, which contribute to that the process in this department so important in the company can be more agile, efficient and innovative. To do this, an analysis of the process was performed during the creation of purchase orders, search for new suppliers and quotations. There was an opportunity for improvement in this effort; customers submit their requests to Key Account Managers to handle requests early and with the best options; The KAM sends these requests to the shopping area so that the area can send at least three options that meet the requirements, the best prices of the client. With the above, it was possible to show that the purchasing area did not have a directory of suppliers and information about them as a service or products, so that from this it was possible to update prices and speak directly with the account advisor, saving search and response time. The information handled in this area was for the exclusive use of the person in charge, that is, no member of the administrative and financial team could consult or access it, and had to wait for it to be shared via email. For this reason, we seek to make an improvement where the information is always available and updated. The improvement process was carried out from the creation and application of changes through the digital transformation of data, starting with the collection of information and modifications of flat files and then moving to the Oracle APEX platform.