Gestión Ágil para la Optimización de los Procesos de Acreditación Institucional en la Universidad Santo Tomás Seccional Tunja

Abstract

Higher education institutions in Colombia face mounting pressure to demonstrate quality assurance under the National Accreditation Council (CNA) framework, recently unified by Agreement 01 of 2025 of the CESU. At Universidad Santo Tomás Seccional Tunja, institutional accreditation is hindered by heavy documentary workloads, manual evidence management, informational fragmentation across departments, recurrent administrative rework, and the absence of real-time executive visibility, conditions that extend preparation cycles and undermine operational sustainability. This study aims to design an agile management model, grounded in Scrum, to optimize the institutional accreditation process in alignment with the prevailing regulatory framework. Methodologically, it adopts an applied research approach with a mixed, predominantly qualitative design, integrating institutional diagnosis, single-case analysis, and conceptual prototype development. The proposed model combines fixed two-week timeboxing, documentary automation, predictive institutional analytics, and risk management compliant with ISO 31000:2018, shifting accreditation from a sequential and reactive paradigm toward an iterative, adaptive, and evidence-based one. It is structured into four sprints, one preparatory and three operational, across an eight-week horizon, with a Product Backlog of ten strategic epics and twenty user stories prioritized through the MoSCoW technique and an executive dashboard prototype covering the twelve evaluation factors. Projected outcomes include reduced documentary preparation times, increased evidence traceability, and fewer reprocesses. The model constitutes a replicable, theoretically grounded reference for Colombian higher education institutions, rendering the accreditation process traceable, verifiable, and measurable