Implementación de la ISO 45001:2018 e ISO 9001:2015 en la empresa COMERCIAL ANTALA

Abstract

The implementation of a Safety and Quality Management System in the Comercial Antala Company, based on the PHVA cycle, was used as a mean to strengthen not only their performance around the physical, mental and social well-being of the workers but also around its solidity in the services and goods offered to customers, the direct beneficiaries of these processes: The implementation of the ISO 45001: 2018 and ISO 9001: 2015 standards allowed the Company to establish a methodology for continuous improvement, through development of a comprehensive and permanent program.

This document describes the key elements of this procedure framed within a comprehensive management system, providing at the same time an interaction and orientation towards the documentation related to its design and annexes for its subsequent implémentation. An exploratory and Descriptive research was applied and that allowed identifying different risk factors to which COMERCIAL ANTALA employees and managers were exposed in each of the working areas. A better and greater service can be provided in an efficient, effective and correct way through organization and planning of each activity necessary for the timely operation of the marketer.

The study developed in the collaborators, skills and potentialities that allowed them to be located according to their working capacities, determining their hours, actions and tasks to be carried out, as a fundamental part of the indicators of both management and market positioning thanks to the creation of manuals and procedures according to standard quality and safety standards, in order to strengthen the existing bond between company - client.