Plan de Mejora Gobernación del Meta Secretaría de Competitividad

Abstract

This thesis, titled Improvement Plan for the Secretariat of Competitiveness and Economic Development of the Government of Meta, addresses the need to strengthen document management within the Office of Science, Innovation, and Cooperation. Its main objective was to implement a strategy aimed at optimizing internal processes, ensuring information traceability, and reducing administrative risks associated with the loss or dispersion of records. The research followed a qualitative approach and adopted a case study methodology. Techniques such as direct observation, document analysis, and informal interviews with staff were applied, along with strategic tools like SWOT and PESTEL matrices. These methods revealed critical issues including institutional discontinuity, work overload, and vulnerability to sanctions due to archival deficiencies. Among the most significant outcomes was the creation of a document management system supported by digital tools such as Google Drive. This enabled the consolidation of files, improved access to information, and significantly reduced search times. The pilot project “Botanical Garden” demonstrated the effectiveness of combining physical organization with digitalization. This study shows that efficient document management can be a decisive factor in strengthening public administration and ensuring the sustainability of processes in politically dynamic environments. It also highlights the importance of promoting an institutional culture based on order, transparency, and strategic use of technology, alongside training programs that support the continuity of best archival practices.