Formulación de condiciones para ejecución y optimización de tiempo del programa de lealtad

Abstract

The following improvement plan stems from observation in the processes that are carried out today in day in a new monitoring and loyalty program that the Herbalife Colombia company Ltda has been running for less than six months. This idea arises from an initiative to improve and facilitate the procedure that is carried out weekly, especially for the last week of every month, where it is required to extract a certain amount of information to be able to communicate opportunely to the participants of this program its evolution and subsequent result of compliance. For the elaboration of this improvement plan it was developed based on the tools that used daily in the Business Intelligence area, where the practice was carried out professional, using Microsoft Office programs such as Excel and at the same time analysis preliminary with the software used by the company. When it comes to creating new programs to benefit your customers, you have to take into It tells how you want to execute and the times in which they can incur collaborators involved in the process. That is why we seek to emphasize the importance of understanding and how it works to be aligned in what is done around these programs, giving continuity to make new improvements that promote a change in habit to perform the tasks of each area, taking into account that each of them has a function that fulfill according to what you want to look for. The limits of the following improvement plan are linked to the decision chosen by the company to execute it and at the same time so that its collaborators get involved in it. Nevertheless and beyond what is demonstrated in this document, this initiative is a push for the development of more advanced automation in the future, in order to skip the methods of trial-error that could be incurred today.