Cadena de valor público para la optimización de procesos de la DIrección de Inversión y Comercio del departamento de Boyacá

Abstract

This research addresses a study on the low effective results and lack of sustainability of the Directorate of Investment and Trade, which has motivated the construction of a public value chain as the main tool to rescue and improve its productive performance. Through an exhaustive analysis and diagnosis of the Directorate, the activities and products that generate the greatest value in its management were identified. It was determined that the deficient organizational and operational structure, as well as the lack of management to establish cooperation among key actors, are the main causes of the lack of positive impact on the environment. Therefore, a descriptive study based on different authors on Value Chain concepts is presented; at the same time, the design and structuring of a specific public value chain for the Directorate of Investment and Trade is presented, aiming to structurally organize the role of each official, connect key actors and focus the management of the Directorate of Investment and Trade (DIC) on the expected results and impact on the external sector.