Diseño de una PMO como herramienta de alineación estratégica en la empresa Impertel SAS bajo los lineamientos de PMBOK 6

Abstract

This master's thesis was developed in response to the problem identified at the company Impertel SAS, related to the absence of a formal structure for project management, which has led to deficiencies in planning, monitoring, and controlling activities, thus affecting operational efficiency and the achievement of strategic objectives. To address this situation, the objective is to design a Project Management Office (PMO) based on the guidelines of the PMBOKSixth Edition, aiming to establish standardized processes, improve decision-making, and align projects with the organization’s strategy. To achieve this, an applied and qualitative method was used, based on an internal organizational diagnosis, semi-structured interviews, document analysis, and the practical application of the ten knowledge areas defined by the PMBOK. As results, a PMO model tailored to the company's specific context was developed, including the project charter, a proposed organizational structure, guidelines for each knowledge area, an implementation schedule, and a performance indicator system. Finally, the discussion highlights that this proposal will strengthen the company’s project management capabilities, standardize key processes, optimize resources, and foster an organizational culture focused on sustainable results.