Aplicación de la metodología de calidad avanzada lean six sigma en el proceso de cirugías del instituto del corazón Floridablanca – fundación cardiovascular de Colombia

Abstract

This Project is made to analyze the surgery process on the Fundación Cardiovascular de Colombia using the Lean Six Sigma of quality-advanced methodology to establish a proposed improvement to the critical problem of this process. To give compliance to this objective, originally was identified the general problem of the process through an interview to the chief process, being the principal issue, the production of surgeries in the six different rooms. Then, it was planned a mixed investigation that used techniques of data recollection like: direct observation, interviews to subprocess chiefs of surgery and the follow up to a sample of 55 surgeries during the period between October 21st to November 21st of 2013. As a result of the analysis to the sample, there were 33 improvement opportunities identified, the most evident improvement was the systematization of the programming due to: Crossing of hours and operating room, the waste of the operating rooms capacity and the duplication of work associated with the socialization of programming. The proposed improvement consisted to identify the requirements of the subprocess of scheduling surgeries and the deficiency of a existing module in the program SAHI 2.0. Once recognized this were designed and developed a prototype of the module scheduling of surgeries, it was presented at a meeting of stakeholders of the organization, obtaining an acceptance of the proposal, to be assessed at the institutional level in order to be implemented by the organization.