Estudio de factibilidad para la creación de una línea de servicios en mantenimiento preventivo, a partir de un plan de negocios para la empresa Tornirepuestos Macko.

Abstract

The company Tornirepuestos Macko only has the operations of repair and correction of faults in the machinery, a situation that does not guarantee a permanent flow of economic income for the company, affecting its investment capacity in equipment and human talent; precisely, the scheduled preventive maintenance, represents the opportunity to provide services on a more regular basis, which improves the cash flow of the company. On the other hand, according to the Chamber of Commerce of Villavicencio, in a study conducted in 2017, the Gross Domestic Product GDP of the Department of Meta in the period 2010 - 2015, had an average growth rate of 10.8%, higher than twice the average growth recorded in the period 2005 - 2010, equivalent to 4.5%. Likewise, of the 100% of the Department's GDP in 2015 (the year of highest growth in the study period), the Mining and Quarrying sector contributed 59% and the Construction sector contributed 6.5%, which added together are equivalent to 65.5%, an important figure and which makes them sectors of great importance for the departmental economy. Considering that heavy machinery is of great relevance to the aforementioned sectors' operations, improving the supply of maintenance services for this type of machinery represents a great opportunity for the company to attract new clients and open up the market at a broader level, going from the municipal to the departmental level. According to Tornirepuestos Macko's current business model, the opportunities to access this market are limited, since in order to guarantee the operation in the mining and construction industry, companies seek to have high reliability and availability indexes, factors enhanced by preventive maintenance, which today is not part of the company's service offer. This pre-project proposes a business plan to establish the feasibility for the creation of a preventive maintenance service line in the company Tornirepuestos Macko, which will allow it to be more competitive and improve its cash flow, as well as the level of investment for its growth.