Caracterización de cargos y funciones de los colaboradores de la liga de patinaje de Cundinamarca e investigación de su calidad de servicio

Abstract

In the following work, the organizational structure of the Cundinamarca Skating League, the professional profile of its collaborators, whether they are suitable for their position and an evaluation of the service provided will be demonstrated. Likewise, it talks broadly about the organization, structure and types of organizational structure, understanding and defining what type of structure the Cundinamarca Skating League manages, and also talks about the professional profiles that exist within a structured and Likewise, make a specification of their functions within the organization, it must be taken into account that there must be a manual of functions of organizations that are well structured. It is essential for every organization to have strategies to carry out an analysis of its pros and cons and to be able to improve from the internal part and for these changes to be reflected in the services offered by them. To collect data for this work, bibliographic information and a measurement instrument were used, which in this case was a survey which was applied to the collaborators of the Cundinamarca Skating League, officials, representatives of clubs associated with the League in the disciplines it handles: racing skating, figure skating, hockey and skateboarding, this in order to know the satisfaction and organization of the entity.