Diseño e implementación de un KPI para el control del aporte hecho por los proveedores en la operación de Metro y Metro Express

Abstract

Cencosud is a Latin American multinational originally from Chile that aims to become the largest and most prestigious retail conglomerate in South America (Cencosud, s.f.). Its operations extend to 5 countries and its purpose is to provide the best quality products and services to all its clients with supermarkets, shopping centers, financial services, among others. The objective of this report is the design and implementation of a KPI (key performance indicator for its acronym in English) of contributing suppliers or key management indicator, in the area of ​​Management control operations of the company, in order to control and make monitoring the monetary contribution made by the suppliers that are part of the operation and making it known to management as input in decision-making. The analysis of the indicator includes other aspects such as: monitoring and control of purchases, margin, decrease and sales in monetary terms, as well as a progression and variation of each of the items within a period of one year, comparable month (same period) . The report will set out the scope and decisions made after the creation of said KPI, such as the reform of the contribution allocation process by supplier and store. In addition to this, the report will expose some of the functions and projects carried out jointly with the other collaborators in the area.