Proyecto Practicas Profesionales Crediopticas

Abstract

The following project is directed to the improvement of an internal process of the company Crediopticas in its logistic field. The main theme of the improvement project is to make a change in the development of the logistics of product deliveries by the laboratory to each physical point of sale, and likewise improve communication between consultants, doctors and the laboratory to fully comply with the delivery times stipulated by the company's management. In order to understand the problem, it is necessary to have a clear understanding of the process involved in the purchase of a pair of glasses. Mainly it is the handling by the commercial advisor to the client, then it continues with the realization of the examination to know with exactitude the formula that the client needs, this examination is sent to the laboratory for the manufacture of lenses and the adjustment of frames, and finally the work is returned by the laboratory to the point of sale from which the purchase of the lenses was made. Throughout this process, the information is distorted and communication problems occur, which are reflected in the delivery times of both the laboratory and the points of sale.