Análisis de la satisfacción de la atención por telemedicina, en el paciente crónico domiciliario durante la pandemia covid-19, en la ciudad de Sogamoso Boyacá.

Abstract

The study aims to identify the perception of chronic home patients in the city of Sogamoso, who were treated by telemedicine during the Covid-19 pandemic, in order to know the benefits and areas for improvement of the services provided. It was carried out through a cross-sectional study with a sample of 100 chronic patients, which was developed through a survey focused on obtaining information related to the health service they received. Finding that 62% of the patients consider that the virtual consultation is not the ideal modality to receive the health service. Regarding the satisfaction by the IPS of their needs during the pandemic, it is evident that 68% of the patients consider themselves to be very satisfied with the care received and most of them did not present difficulties in accessing the teleconsultation. It is evident that the most representative cause is the failure in the process of clear diagnostic aids when issuing the diagnosis and authorization of services with delays due to the lack of induction and management of information technologies in the patient and caregiver. and the lack of diagnostic technologies necessary for quality patient care.