Propuesta de medición de calidad en la formación de talento humano de alto nivel para el programa de la Maestría en Administración MBA de la Universidad Santo Tomás seccional Bucaramanga

Abstract

Focusing on the challenges of educational quality in Colombia, in the field of Higher Education, especially the MBA Master of Business Administration program; where the main objective was to propose a method of quality measurement to evaluate the efficiency of the program, based on the characteristics of the graduates and based on an exploratory, non-experimental – quantitative approach towards the self-evaluation and accreditation of Educational Institutions (EI), based on efficiency and monitoring indicators; the survey of 51 graduates revealed demographic data, levels of satisfaction and perceptions about the skills acquired in the academic process, where it could be highlighted that gender and age are not emphasized, because the proportion between genders is similar and ages vary between 28 – 68 years. Also, only 6% of graduates go on to study doctorates or postdocs; where the lack of opportunities and interest in continuing the academic career was evidenced, even so, it was found that 80% would recommend the MBA master's degree and 78% would be available to study other master's degrees in the future at the Universidad Santo Tomás. In relation to the standard of living, 1 in 3 graduates acquired new material goods, improved their quality of housing and 82% expressed the contribution to work performance. These results suggest that the overall expectations of the program have been satisfactorily met; But strategies must be proposed to mitigate the academic gap so that the graduate can continue at the level of doctorates and postdocs.