Sistema de servicio público urbano de transporte del área Metropolitana de Bucaramanga

Abstract

Abstract The public transport system in the metropolitan area of Bucaramanga faces significant challenges that require immediate attention to improve the mobility of its residents. To address this situation, three key objectives have been defined to transform the user experience and optimize the system's operation. The first objective focuses on the collection and analysis of statistics related to collective transport, including the Integrated Mass Transport System (SITM) and private transportation. This analysis is essential for understanding the mobility dynamics in the city, identifying usage patterns, critical congestion points, and user needs. The information gathered will enable the design of strategies that effectively respond to the realities of transportation in Bucaramanga. The second objective proposes the creation of a new information system that facilitates access to relevant data about routes, schedules, and vehicle availability. This system aims to improve the user experience and promote transparency in transport management. By providing clear and accessible information, citizens will be empowered to make informed decisions about their routes, thereby increasing their satisfaction and the use of public transport. Finally, the third objective focuses on the implementation of specific strategies, establishing a plan that includes defined stages and responsible parties. This organization will ensure that efforts are well-coordinated, optimizing the effectiveness of the proposed initiatives. Together, these objectives aim to revitalize the public transport system, making it more efficient and accessible.