Diseño de un sistema integrado de gestión según las normas técnicas colombianas iso 9001:2015 e iso 45001:2018 en la empresa Extractora Vizcaya S.A.S

Abstract

This research proposes the design of an integrated management system for a palm oil extraction plant, based on the NTC ISO 9001:2015 and NTC ISO 45001:2018 standards, starting from the strategic planning process. The methodology is structured in four phases: diagnosis, design and planning of the integrated management system, documentation and evaluation, creation of a balanced scorecard for the process, and culminating in the delivery of the products to the company. The results of semi-structured interviews and context analysis confirmed that the company has a basic strategic direction, with elements such as mission, vision, and objectives; however, weaknesses were identified in the articulation of strategic direction with management systems, especially in areas such as performance evaluation, risk analysis, and worker participation. A lack of integration between quality and occupational health and safety processes was found, and to address this, tools, matrices, and document management were developed to enable compliance with international standards according to the integrated norms. The conclusion identifies that it is essential to effectively articulate strategic processes with regulatory requirements as suggested by the high-level structure of ISO standards; this gives organizations the ability to define the most appropriate planning, control, and evaluation to guarantee quality, safety, and health in the development of their processes.