Practicas profesionales en Proviservicios SA ESP

Abstract

This report presents the results of a six-month professional internship carried out at Proviservicios S.A. E.S.P., a company with 18 years of experience dedicated to providing natural gas services to households in rural municipalities across Colombia, primarily in the departments of Santander, Norte de Santander, Bolívar, Antioquia, Caldas, Cesar, and Risaralda. During 2026, Proviservicios experienced significant growth, as more than fifteen gasification projects were approved simultaneously in different municipalities. This expansion generated a substantial administrative workload for the Construction Department. Throughout the internship, it became evident that there was no clear and structured process for onboarding new employees. As a result, delays, errors, and coordination issues arose between the Construction Department and other areas such as Occupational Health and Safety, Payroll, and Legal Affairs. In response to this situation, several initiatives were implemented during the internship to organize and improve these processes. An Excel-based tracking system was designed to monitor personnel assigned to each project, the employee onboarding process was standardized, the monitoring of work uniform and equipment distribution was improved, and the management of invoices related to medical examinations was reorganized to ensure that information reached the Accounting Department more accurately and on time. Additionally, monthly reports were introduced for the department manager, providing a clearer overview of workforce status across all projects. Although relatively simple, these improvements contributed to reducing errors, enhancing information flow between departments, and making hiring processes more organized and efficient. The report also presents an improvement plan containing specific proposals aimed at maintaining and further developing these advancements over time, along with the conclusions and recommendations derived from the overall internship experience. Therefore, this report provides a detailed account of the contributions made during the professional internship period, as well as the responsibilities assigned and activities carried out within the organization. Furthermore, it includes an analysis of the company's operations, examining its main processes and the interaction among its different departments