Diagnóstico Integral del Departamento de Transporte Terrestre de E.C. Cargo Group

Abstract

At Santo Tomás University, students enrolled in the International Business program are offered various graduation options, including the professional internship. This modality allows students to apply their knowledge and skills in a real work environment, where they can identify areas for improvement and propose solutions grounded in their academic training. In this way, theoretical learning is transformed into practical strategies aimed at growth and innovation, generating a positive impact on the company. This comprehensive approach strengthens the students’ professional profile while also contributing to the continuous improvement of the organization.

The present improvement plan focused on the land operations area of E.C. Cargo S.A., a company recognized for its role in international and national intermodal transportation. Despite its strong market presence and partnerships with shipping lines, airlines, and land carriers, the company faces critical challenges in its operational processes. In response, improvements were implemented, including internal reorganization, communication optimization, process automation, and supplier diversification, with the goal of increasing efficiency and reducing risks. Preliminary results have shown a significant improvement in operational efficiency and customer satisfaction, positioning E.C. Cargo S.A. more competitively in the market.