Modelo de un sistema integrado de gestión en el sector agroindustrial Caso estudio: planta torrefactora de café majavita el socorro santander

Abstract

The objective of the study is reflected in being able to carry out a current diagnosis of the company, since the Majavita coffee plant at the moment does not have management systems, being able to identify its strengths and weaknesses with the intention of improving in all processes that are carried out there, so that after having the model, it can be implemented and give a seal of quality and confidence to internal and external customers. The development of this research has a quantitative approach because it uses data collection to answer research questions, descriptive research is the type of research used, since the characteristics or features of the situation or phenomenon under study are outlined, the method used is the deductive, which goes from the general to the particular, from the laws and theories to the data because measurements and diagnoses are going to be carried out and from this it is going to be concluded or deduced how the plant is at the level of the systems integrated management. The results can have a positive implication because it can create awareness among all the plant's personnel, promoting quality processes, care and conservation of the environment, along with self-care for workers, avoiding diseases and work accidents.

Integrated management systems generate benefits for both internal and external organizations, among them we can mention; increased participation of staff, increased participation of customers and suppliers, decreased costs and elimination of reprocessing. Additionally, the coffee plant would have greater visibility locally and nationally and would be the first coffee plant in the region to achieve these certifications.