Diseño de un modelo de tablero de control tipo balance scorecard, bajo la ISO 21500 e implementando la guía PMBOK® 6th Edición para optimizar el seguimiento de los proyectos y la toma de decisiones en la corporación autónoma regional de Santander – CAS.

Abstract

The present work aims to address the weakness in the constant and cross-cutting supply of information regarding the progress in the established project management cycle, as evidenced in the Santander Autonomous Regional Corporation (CAS). This information is of vital importance for project management, and its absence or errors generate economic and professional efforts that do not have a significant impact on the organization's management. To tackle this problem, the organization has implemented over 45 contractual monitoring committees every week in 2023 to meet this need. In this regard, the general objective is to generate a balanced scorecard-type control dashboard model, based on ISO 21500 and implementing the PMBOK® 6th Edition guide, to optimize project monitoring and decision-making in the corporación autónoma regional de Santander – CAS. The proposed method is to determine the information assets at different stages of the project cycle in the organization, following the PMBOK® 6th Edition methodology, to consolidate sensitive information and formulate a set of measurable and relevant indicators for monitoring projects and their associated contracts, while analyzing potential risks that may negatively impact the development and fulfillment of executed projects.