Diseño y validación de un sistema integrado de gestión para el proceso de licenciamiento urbanístico del Curador Urbano No.1 de Bucaramanga según lineamientos de ISO 9001:2015, ISO 19650-1/2:2021 y la metodología de modelado de la información de la construcción, para asegurar el debido proceso

Abstract

This research was conducted in Curaduría Uno de Bucaramanga in relation to due process and how to ensure compliance with the administrative acts issued by the Urban Curator and the need to have control and monitoring of each of the applications filed with him. The problem identified is the lack of a tool to ensure due process and the processes required for the proper development of the mission activity, a diagnosis was made on the current status of the processes against the requirements of ISO 9001:2015, information gathering, the respective analysis and implementation of the requirements of ISO 9001 is developed: 2015 focused on the licensing process through Decree 1077 of 2015 and other current regulations applicable to the construction sector, the BIM (Building information modeling) methodology was also implemented with the licensing process, as an integrating element to the quality management system under ISO 9001:2015. To solve the identified problem, a diagnosis was made of the processes and procedures that are working in the licensing process implemented by Curador Uno de Bucaramanga, a scale was generated to evaluate the requirements of ISO 9001:2015 and the evaluation was made and the percentage of implementation of the standard was determined; then each of the requirements for the design and implementation of ISO 9001:2015 and other legal and regulatory requirements and the BIM methodology began to be developed.