Plan de recuperación de cartera basado en scrum para clientes de alumbrado público con mora superior a 90 días en ENEL Colombia

Abstract

Managing the accounts receivable associated with public lighting services is crucial for the financial sustainability of ENEL Colombia, especially with regard to customers whose accounts are more than 90 days overdue. In this context, this monograph aims to design an accounts receivable recovery plan based on the Scrum framework, focused on strengthening collection management through the application of agile planning, monitoring, and control tools. The project began with contextualizing the problem and analyzing the business case, identifying the main factors influencing accounts receivable recovery. Subsequently, the main components and practices of the Scrum framework were applied through the creation of the Product Backlog, user story analysis, development of User Story Mapping, planning of Sprint Zero, and the definition of mechanisms for sprint management and control. Finally, a prototype tracking dashboard was designed to monitor the status of the accounts receivable portfolio, prioritize collection actions, and facilitate decision-making. The results show that applying agile methodologies is an alternative for strengthening debt recovery processes, improving the traceability of activities, and promoting the efficient management of financial resources