Propuesta para la Planificación y estructuración del Sistema de Gestión de Calidad Iso 9001:2015 en la empresa Ghm sas

Abstract

For several years, organizations have witnessed how in the absence of a defined management model, making a difference in an increasingly competitive market such as construction is a difficult task. Currently, business processes aim to be better, bold, adaptive, efficient and concise providing quality products and services. That is why the objective of this study is based on Planning and structuring the Quality Management System (QMS) of the construction company GHM SAS, following the guidelines of the Colombian technical standard ISO 9001: 2015, which will ensure continuous improvement throughout the organization; To this end, the research question is the following: ¿How to plan and structure the QMS under the guidelines NTC ISO 9001: 2015 in the construction company GHM SAS, in order to solve the lack of strategic planning of the organization?; Having as a purpose to propose a model for the planning and structuring of the QMS, that leads to the continuous improvement and also, to increasethe quality of the products and services of the organization. The research question is answered through different methodologies applied in the study such as the field observations of the different processes and procedures that were identified in the organization, interviews with the employees in order to determine the organizational culture, application of matrices, bibliographical consultation and documentary review. The results allowed a final proposal to be made by the QMS according to the organization, coherent with the processes, that will serve as a base for the implementation of the system and to continue its path towards quality as an organizational culture.