Diseño, documentación e implementación del sistema de gestión de la calidad basado en la NTC ISO 9001: 2008 para la empresa alca Ltda. de Bucaramanga

Abstract

This document describes the sequence of the project carried out to design, document and implement the Quality Management System in ALCA LTDA. From the city of Bucaramanga based on the NTC ISO 9001: 2008. The company is dedicated to the commercialization of household appliances in the department of Santander. The exponential growth of globalization generates in the market the need to adapt in a flexible world, creating opportunities and competitive advantages that allow its positioning. The creation of strategic plans that allow to design, execute and control the processes of the organization, are demands of the variable economy. Adopting a Management System in a company allows the growth and organization of the same, in addition to a leadership vis-à-vis other companies present in the market and which are its competence; The consequences of the implementation of a Management System are such that it is possible to improve each of the processes involved in quality and that are of vital importance to have an effective working method that allows for standardization and continuous improvement within the company that will be reflected in goods or services that meet the needs of the client and therefore in their satisfaction. Working under the guidelines of the NTC ISO 9001: 2008 provides the company with opportunities that allow it to be more efficient and competitive in response to the growing demands of customers, avoiding reprocessing or waste and counting on motivated personnel, oriented towards continuous improvement. By taking advantage of these opportunities, a more efficient work is done and the management of the organization is controlled, making the processes profitable.