Implementación de procesos operativos para la atención de fallas en redes de telefonía móvil y de Networking para las tecnologías 2G, 3G y LTE a nivel nacional e internacional, en la empresa telefónica Movistar.

Abstract

In the competitive world of today, the organizations in charge of providing communications services coexist in an environment where the conquest of new markets is constantly sought and for nobody is a secret that the quality of the service offered by the access network is a determining factor when choosing a provider that satisfies the required solution. The purpose of this report is to capture the experiences in the development of the practice in the company Telefonica Movistar Colombia, which had as objective to know and support the procedures in the Network Management prior to the identification of the technological advances of the platforms in the that operations of the Telecommunications Company are handled. Regarding the problem raised, it is evident that a consumption characterized by the bad use of the tools, requires a plan of support of network resources, in order to create access and registration solutions to establish connections that can meet this level. Generated between Networking and other consumption of basic mobile telephony. The project is developed under a descriptive form, where the object of study and the composition of the phenomena it presents are analyzed and interpreted. A technical description of the behavior of the mobile telephony networks is made, as well as the timely attention of failures in data services and Roaming through business platforms making a detailed analysis that leads to its subsequent correction and verification of the case. It was possible to show that the number of people accessing Internet services in mobile devices is greater, so the web infrastructure must be constantly innovated in order to obtain positive results such as better signal reception and better access conditions.