Implementación de un sistema de control de calidad en la producción de camisetas en philiplaure mode en Villavicencio-Meta para el año 2025

Abstract

This project addresses the problem faced by PhilipLaure Mode, a company dedicated to the manufacture of T-shirts, where defects occur during the production process. These defects result in rework, operating costs, material loss, and affect customer perception, thus reducing competitiveness compared to other brands with more standardized processes. The proposal is justified by the need to increase quality management to achieve uniform products, improve internal processes, and meet the expectations of a highly competitive textile market. The overall objective is to evaluate the feasibility of a quality control system in T-shirt production, which will reduce defects, increase customer satisfaction, and boost operational efficiency. To this end, the main defects were categorized, their root causes analyzed using the Ishikawa Diagram, and the application of the Six Sigma DMAIC methodology as a central improvement tool. The proposed methodology corresponds to a qualitative instrumental case study, focused on understanding the dynamics of T-shirt production in each of its phases (design, cutting, sewing, printing, and finishing) and systematically intervening. The DMAIC approach (Define, Measure, Analyze, Improve, and Control) will allow for the organization of improvement actions, the implementation of effective controls, and the sustainability of results. These actions were achieved by following a work schedule organized into four phases: initial diagnosis, root cause analysis, design and implementation of the quality control system, and finally, control and monitoring, with the expectation of consolidating a culture of continuous improvement within the company.