Análisis de la implementación de una solución de comunicaciones unificadas en una organización, para verificar su impacto en la facilidad de teletrabajar

Abstract

Unified communications are a telecommunication´s service that allows companies and their collaborators to have functions such as: instant messaging, voice´s communications, video meetings, online collaboration, email, calendar, directory and voicemail in a single technological platform and under the concept of presence or availability status. The technological integration between different mobile and portable electronic devices such as portable PCs, Tablets and Smartphones as communication and work´s tools are analyzed in the corporate operation of this project. The UC make possible a greater collaboration between the members of a company, because through this type of solutions common documents or applications can be shared with other colleagues immediately and securely. It allows to interact with external users of the company through voice and video calls instantly using any communication device integrated into the solution. In this work of degree, it is analyzed the Telework, since the current world situation of pandemic by SARS-CoV2 and the process of climatic change, they recommend avoiding the displacement of the workers towards a physical place of work, avoiding congestions of traffic, contamination of the environment of the cities and in addition it avoids the physical contact to control the disease COVID. Thus, technology is oriented to develop technological tools that facilitate work performance without displacement. This degree´s thesis is part of the ICT Management in the Organizations research line of the group INVTEL in the Faculty Telecommunications Engineering of the Santo Tomas University.