Nivel de calidad percibido por los usuarios hipertensos que asisten al programa de riesgos cardiovascular en la Institución de Régimen Especial Colombiana de Salud sede Tunja

Abstract

The institutions that provide health services, exist throughout the world and the quality with which reach users is a high component of its competitiveness, inasmuch as the quality of the service develops and refers to the capacity which, with varying degrees, may have an organization or a specific act of health care to meet the needs of consumers of services of health. The perception of this complex process is personal and subjective and can only be understood contextualized in the universe factors involved to meet the expectations of the users. The purpose of this research was determine the perception of quality in the provision of health services to the hypertensive population in the program "risk CARDIOVASCULAR (RCV)" of the Colombian health IPS headquarters Tunja; for it was a descriptive study of transverse, quantitative, cutting through a description that raised a social reality observed, associated with quality in the delivery of the program, using as a tool for data collection a survey, which was applied to a sample of 182 users hypertensive. Results showed that the perception of care is strongly mediated by the level of satisfaction of the users, the opportunity of service, accessibility, the relevance of the same, and what the user expects. From the practical point of view, the program should assess quality using indicators in order to identify the scope of your goal and from that level, establish the necessary changes that lead to the overall achievement of the same, as that allows you to establish organizational strategies on walks to provide care with greater opportunity and respond to the expectations of users.