Informe final para la opción de grado de práctica empresarial

Abstract

This report aims to present the development of the professional internship conducted at SLB as a degree option within the Economics program, as well as the formulation and execution of the project developed for the SLB GBS HRSEA team. During the internship, a problem related to information dispersion, dependence on direct training, and limited functional integration of the HRSEA Intern during the initial stages of onboarding was identified. In response, the HRSEA Knowledge Hub was proposed and implemented as a learning platform aimed at improving the learning curve, centralizing knowledge, and consequently enhancing the operational efficiency of the team. The project focused on reviewing existing training processes for interns and centralizing essential knowledge into a digital platform that incorporates learning feedback mechanisms. Although it was not possible to fully consolidate the platform with a new intern during the internship period, the project was internally recognized as a resource with strong potential for future onboarding processes, achieving the centralization of key knowledge required for role performance as a tangible result. This proposal demonstrates that structured learning strengthens the intern’s capacity to support agents and improves effectiveness during the early stages of integration.