Plan de Mejoramiento Empresarial Banco Davivienda S.A.

Abstract

This project describes the professional internship process of the International Business program, carried out at Banco Davivienda S.A. Various tasks were performed, such as information analysis, report consolidation, and support in commercial monitoring of thearea. During the internship period, various opportunities for improvement aimed at process optimization were identified, which led to the development of this project. In this context, the main objective of the project is to implement a mechanism that contributes to the optimization of the time allocated to commercial monitoring in the zone. The methodology used was based on the analysis of the process known as “commercial progress” together with the evaluation of the indicators currently implemented in the Zone. A proposal was put forward based on the automation of periodic reports through the development of digital tools, taking advantage of the effective use of technology. The main results showed a significant reduction in the time required to integrate, organize, and submit commercial information to the different organizational levels of the company, as well as improved traceability of the commercial results of the office network. In conclusion, the experience gained during the professional internship allowed for the application of theoretical knowledge acquired throughout the degree program, reinforcing the importance and viability of process automation within an organization. Similarly, it highlights the commercial impact generated by efficient and transparent communication within different organizational levels.