Documentación de procesos en la gerencia de operación de voz en grupo Telintel SA ESP.

Abstract

Quality is an important factor in the processes of companies, since it is a strategy for them to have growth in the market. Currently companies want to be better every day and seek to improve their processes, the ISO 9001 standard aims to certify companies of the quality management system, so that they can become more competitive in 2020. The ISO 9001 standard and ISO 14001 standard require having a documentation of the integrated management system where it explains the implementation and the steps to follow in the company to carry out the processes. The Telintel SA ESP business group seeks customer satisfaction through the quality of service provision, for this reason, the documentation of the integrated management system in the voice operation area will be implemented to follow up on suggestions and cases that are received daily; be able to solve them by providing security and confidence to customers. In this way, it will become more competitive in the market and continue as one of the main companies in the telecommunications ecosystem.