Plan de mejora para optimizar los procesos de aprehensión de mercancía en la DIAN

Abstract

The Directorate of National Taxes and Customs, is an entity that has 30 years of experience at the national level. In this case, we are going to focus on the customs department, which is one of the fields in charge of verifying the different processes for importing and exporting merchandise inside and outside the National Customs Territory; In this area, various customs operations are implemented, such as the seizure of merchandise seized by the Highway Police (POLCA). An important shortcoming was identified, in which it is evident that there is no stable control in the different processes and applications against the seizure of merchandise, such as: the control of requests or response of trades, the process of notifying the owners about the seizure of their articles (NOTIFY), the registry of inputs (IRIS) and the registry of offenders (INFAD), in the same way the lack of technological tools and online collaboration is observed, which provides better communication and efficiency of work in the group of officials for which there is instability. By proposing the incorporation of a unified and shared digital book in real time, officials can more easily verify the different processes that will be carried out; greater efficiency, productivity and communication would be achieved.