Percepción del clima de seguridad del paciente por el personal de salud en la Institución de primer nivel de complejidad ESE Centro de Salud de Tota

Abstract

The analysis of the perception of the safety climate of the patient by the health personnel in the institution of first level of complexity ESE Health at the Tota Center, in the first semester of 2017 with the purpose of strengthening in the program of patient safety. Materials and methods: Qualitative, non experimental experimental study carried out in a health center of first level of care. Sample was of 13 people, between assistance and administrative personnel. For the collection of information, a survey designed by the Agency for Health Care Research and Quality (AHRQ) was used as a reference. The survey provided information on the twelve-dimensional perception of the safety culture. Results: The dimensions perceived as main strengths were the teamwork within each service, frankness in the communication by the leader of the patient safety program towards the workers and in general the perception of the safety of the patient in each. Expectations and actions of management, staffing, non-punitive response to errors and weakness in the report or the frequency of events reported. Conclusion: We managed to establish the perception of the staff towards patient safety, identifying the dimensions that require improvement and those that should continue to be strengthened.