Implementación del sistema integrado de calidad, seguridad y salud en el trabajo en el Instituto de Turismo de Meta

Abstract

The Institute of Tourism of Meta, is a public entity, attached to the Government of Meta, whose purpose is "the formulation and execution of policies, plans and programs for the promotion of tourism and the positioning of the Department as a sustainable tourist destination". In 2010, it adopted the technical standard for public management NTCGP 1000:2009, however, its management system was not updated under the guidelines of the MIPG Integrated Planning and Management Model (Decree 1499 of 2017). In 2021 the entity decides to resume the implementation of its quality management system and update it under the requirements of the ISO 9001:2015 technical standard without significant progress, due to various factors, with the development of this consultancy a plan was established of intervention for the implementation of an integrated system of management of quality and safety and health at work, under the requirements of the ISO 9001:2015 and ISO 45001:2018 standards, which was developed from the four phases of the methodology for the integration of management systems in SMEs, under the updated conceptualization of the key strategic, human and operational factors, and the redefinition of the requirements to be covered in each of them. As a result of the consultancy, the adoption of organizational culture, increase in the fulfillment of goals, compliance with regulatory requirements applicable to the sector and its mission, traceability of its management and improvement in its general performance were evidenced.