Diseño e implementación de un manual de funciones como estrategia de innovación organizacional en Choux Alta Pastelería.

Abstract

digitalization of interactive job function manuals for all company roles. The problem addressed was the lack of a structured and accessible system to define specific tasks and responsibilities for each position, which led to confusion, task duplication, and inefficiencies in customer service. The objective was to design and implement digital manuals that clearly organize job responsibilities, standardize operational processes, and facilitate employee onboarding. The method involved developing collaborative manuals through Google Sites, enriched with instructional videos and visual resources, allowing real-time updates and access via mobile devices and computers. The results expected include increased task efficiency, reduction of operational errors, better team coordination, and enhanced satisfaction among both employees and customers. In this way it is sought highlights that the use of interactive digital manuals contributes not only to operational improvement but also to strengthening organizational culture by clarifying roles, fostering continuous improvement, and enabling rapid adaptation to changes. This innovation promotes agile, flexible, and sustainable management practices within the organization.