Plan de mejora en el àrea operativa de KL Commerce S.A.S.

Abstract

Completing my professional internship at KL Commerce S.A.S. was an experience that allowed me to grow both professionally and personally. I gained valuable knowledge about the day-to-day operations of an international freight forwarding agency, import and export procedures, and the importance of document management within the logistics supply chain. However, I also identified several aspects of the operational area that could be improved. The reliance on physical document filing and the limited digitalization of processes create inefficiencies that could be addressed through simple and cost-effective technological solutions. In addition, the lack of clearly defined lines of authority directly affects support staff, who often assume responsibilities beyond their assigned roles and receive instructions from individuals who do not hold formal supervisory positions.The work environment, at times characterized by interpersonal tensions, is another area that deserves greater attention from the organization, as it has a direct impact on employee well-being and overall team performance. Finally, the loss of clients due to pricing differences represents a significant challenge that requires a more agile and strategic commercial response from the company. It is hoped that the recommendations presented in this report will be useful to KL Commerce S.A.S. and contribute to the continuous improvement of its operational processes, the strengthening of its workforce, and the enhancement of its competitiveness in the international freight forwarding market.