Optimización en los procesos de EMTELCO CX & BPO.

Abstract

Nowadays, the world is unified by globalization, allowing the development of multiple companies to be a day-to-day thing. This is why keeping up with market standards is fundamental, however, this is not necessary to remain, being the management of time, money and quality crucial for companies, the optimization of these resources not only allows the empowerment of the company, but in turn, gives space for the development of new tools to meet the needs of users and customers. In Emtelco CX & BPO, as its acronym indicates, the outsourcing of processes and customer experience is crucial, managing its services in a physical and virtual way, being essential to the quality and efficiency in its functions. It is for this reason, the approach and development of this project, the search for optimization of its processes, being in this specific case, the reduction of time as a purpose, managing the flow of information according to its users in an optimal way. The handling of macros and various information management systems are crucial in this virtual era, due to the large amounts of information that need to be handled in companies. This project manages to generate not only awareness but also an alternative proposal to reduce time in the functions of the company Emtelco.