Diseño, implementación y evaluación del sistema de gestión de calidad según los lineamientos de la norma NTC ISO 9001:2008 y diagnóstico de seguridad y salud ocupacional según los requisitos de la NTC OHSAS 18001:2007 en la empresa Ingecad parts s.a.s

Abstract

The document contemplates the design, implementation and evaluation of the QMS through the NTC ISO 9001: 2008 and the occupational health and safety diagnosis using the criteria of the NTC OHSAS 18001: 2007, within the framework of the Plan, Do, Verify and Act cycle ( PHVA) as a process management methodology in the INGECAD PARTS SAS organization located in the city of Bucaramanga (Colombia). The documentation allowed to exercise control and monitoring of the product, processes, organizational objectives and objectives of the QMS, improving customer satisfaction up to 93.2% and reducing the cost of the non-conforming product up to 0.3% for the measurement months. The audits allowed the identification of improvements and corrective and preventive actions that can contribute to the improvement of the organization.