Formulación de un proyecto para la actualización del sistema de gestión del Fondo Territorial de Pensiones del Municipio de Bucaramanga, aplicando la metodología SCRUM

Abstract

The finality of this work is to design and implement a project proposal that will improve the administrative and operational management of pensions within the Bucaramanga Municipal Finance Secretariat. This will be achieved by updating, in technical and regulatory terms, the workflows using BPMN notation and the documents that are part of the Territorial Pension Fund Management System, aligning the processes with the operational reality of this area and with compliance with current pension regulations. The framework used for the formulation and execution of the project was SCRUM, an agile methodology that allowed for precise and rapid planning and estimation of the project, thus achieving the smooth attainment of results (increments), enabling its simultaneous implementation in the operation of the Territorial Pension Fund. This resulted in incrementally improving the management of each process executed by this department, and increasing the collection of resources managed before the National Pension Fund of Territorial Entities (FONPET) for the payment of pension obligations such as monthly installments, derived from the improvement in process management and the timely submission of the technical requirements established by the Ministry of Finance and Public Credit. (Ministerio de Hacienda y Crédito Público, 2025) Keywords: update, workflows, SCRUM (agile methodology), increments, territorial pension fund.