Diseño de un manual de procedimientos para el proceso de gestión de facturas

Abstract

The purpose of this report is to present the improvement plan developed as the final project of the professional internship carried out at Inchcape Colombia S.A.S., specifically within the Purchasing and Imports Division, where the intern performed their assigned role. The report is based on an analysis of the organizational context and an internal and external assessment of the area, through the identification of factors affecting the operational efficiency of the invoice and purchase order management process. During the internship, it was identified that the process of organizing, validating, and reporting invoices to the Accounting Department involves a high volume of manual activities, a lack of documented guidelines, and a strong reliance on informal learning. These conditions result in rework, operational delays, and risks to process continuity in the event of intern turnover. In response to this situation, the project proposes the development of an operational manual aimed at interns in the Purchasing and Imports area. The manual is intended to standardize procedures, reduce validation times, minimize operational errors, and facilitate the onboarding and training of new interns. The proposed manual seeks to strengthen the efficiency of the area, support knowledge transfer, and provide a practical and sustainable solution aligned with the organization's operational needs.