Diseño de un modelo de gestión por procesos enmarcado en la política de fortalecimiento organizacional y simplificación de los procesos del modelo integrado de planeación y gestión (MIPG) para los procesos de gestión de desarrollo social, cultura y turismo y agricultura y medio ambiente de la Alcaldía de Guaduas C.

Abstract

The objective of this project was to design a process management model under the guidelines framed in MIPG for the processes of social development, culture and tourism, and agriculture and environment of the Guaduas C mayor's office. The development of the project cost four phases, The first was to document the inputs for a management by processes, from this the management by processes was designed for the processes of social development, culture and tourism and agriculture and environment, in the third phase the basic elements of architecture were designed Institutional and the last phase, the tools of the management model by process were delivered and the officials were trained to implement them and improve the services they provide to the community regarding the processes. In each of these phases it was necessary to collect qualitative and quantitative information from both primary and secondary sources; The collection of information from primary sources is carried out through questionnaires and interviews with experts and with citizens and officials of the mayor's office, with respect to secondary sources it comes mostly from the platforms of the Colombian state.