Análisis de los indicadores cuantitativos de las habilidades blandas en la internacionalización de las empresas del área metropolitana de Bucaramanga

Abstract

This research project focuses on the collection of data through instruments that allow to know, organize and evaluate the qualitative skills of each of the workers in a company evidenced in the working day, known as soft skills, which are understood as the qualities, attitudes and aptitudes, that each of the collaborators exercises in order to perform their work in the most efficient way, For this purpose, surveys and aptitude tests were designed for subsequent application that allows to have a clear qualitative database and with an overview of the reality in the work environment of the companies. After this field research that allows work hand in hand with the daily life of workers, the quantitative analysis of the data that is possible thanks to the standardization of process engineering methods is proposed, which allows the construction of indicators that are oriented to the measurement and analysis of efficiency and productivity in internal processes and the management of human talent in companies. The objective of this revolves around knowing and demonstrating the impact and vital importance of the development in workers of soft skills that contribute to productivity and better performance in their tasks exercised in the transversal processes of the company. This task is carried out in order to deliver indicators for measuring qualitative skills, which are a key tool that can be implemented under a standardization of skills that are evident to be favorable for obtaining results based on the approach of improvement in performance by the management and administration of the company.