Plan de Mejora Práctica Profesional Sonda de Colombia S.A Gestión de Pólizas

Abstract

The accompaniment in business must be agile, accurate, quality, truthful and complete, to ensure the proper functioning of the service to be used, during my professional practice I identified the processes that are covered behind the success of these, opportunity management passes through different stages where solutions and services offered to the customer are presented, according to the budget planning should be classified and distributed to the commercial responsible. The most important aspect during this phase is to define the communication channels and establish the interests in between, in order to promote an understanding of the business, analyzing the behavior of the customer's needs, to ensure their satisfaction. In Sonda due to its broad portfolio has solutions and services in the transportation, retail, financial services and government industries, improving and transforming the business in service lines of higher added value, creating platform services, applications and solutions, management of operational and technological processes and undoubtedly the most important implementing the operational digital transformation. Key Words Sustainable business models, customer, optimal management, guarantee satisfaction.