Plan de mejora para optimizar los procesos documentales en agencia de aduanas Asercol S.A

Abstract

The customs process in Colombia is a set of procedures and regulations that govern the entry and exit of goods across the country's borders. This process is essential to control international trade and ensure security and tax collection. Customs processes in Colombia have been improving and evolving over time thanks to technological modernization, simplification of procedures, training and professionalization, greater transparency, international collaboration, time reduction, automation of inspections and documentation, and trade facilitation. It is important to keep in mind that continuous improvement in the customs process is a constant objective for most countries, and Colombia is no exception. Customs authorities work in collaboration with the business community and other agencies to further simplify and streamline customs procedures and make international trade more efficient and competitive. This document presents an improvement plan to the problems that customers have at the time of updating documentation each year due to the AEO (Authorized Economic Operator) certification that the customs agency Asercol S.A. has and also regarding the pre-process documentation for import, export and customs transit. These operations contribute to the social process, development in all areas and creation of opportunities in a country, feeding not only a national but also an international financial system; in a globalized world, customs agencies are fundamental actors involved to contribute to these actions. The development of this improvement plan comprises three important moments: • Knowledge of the problem. • Gathering of information. • Execution of the program. Each moment has specific points that will be reflected in the content, analyzed and interpreted to meet objectives and their due critical analysis, from the PHVA model of William Deming. The PHVA model (plan, do, check, act) is a continuous quality improvement approach used in management and production, allowing a constant cycle of improvement in the quality and efficiency of processes. It is a valuable tool for organizations seeking to adapt and constantly improve in a changing environment. This cycle also helps to make decisions based on data and results, which is why it is so important in Asercol, which seeks to improve the documentary processes for customer satisfaction, also seeking efficiency and quality in the customs operations performed. Key words: Process, customs, objectives, improvement, documentation, tower control, trade.