Implicaciones del tecnoestrés en trabajadores: una revisión sistemática

Abstract

This research aimed to identify the psychosocial implications of techno-stress in workers, within the line of research Psychology and social development of organizations and the work of the Faculty of Psychology of the Santo Tomás University; raised from a quantitative approach with a descriptive scope, through a systematic review through the compilation of scientific articles from the databases Redalyc, EBSCOhost, Sage Journal, Scielo, OXFORD UNIVERSITY PRESS and Dialnet. For the analysis of the texts, a matrix was developed called MOIT, based on the PRISMA statement; Finally, 20 articles were selected that met the inclusion criteria. The corresponding analyzes were carried out with the R program, the data were processed generating word clouds, lexicon scatter charts, unigrams, bigrams, bigrama map, trigrams, and sentiment analysis. It was found that the most representative author is Salanova and that her definition of the phenomenon is the most accepted. As for the risk factors in techno-stress, these are divided at the organizational level (absence of technical training, slow devices, high work demands, etc.) and individual (previous experience, self-efficacy beliefs, social support, among others). In addition, the most used instrument for its evaluation is the RED-TIC, which covers four dimensions: disbelief, fatigue, anxiety and ineffectiveness. The strategies are clearly aimed at prevention and not at intervention.